Shipping policy
Production Timeframes
95% of our parcels are delivered within these time frames. The production times are shown for stocked apparel items. Occasionally, some items are not kept in stock at the manufacturer and this may incur a longer production time.
The percentages displayed in the table are the percentage of orders at that specific stage/number of days in production. Date ranges for the data are trailing 2-weeks.
| Product Category |
0-6 Business Days spent in Production |
7-9 Business Days spent in Production | 9+ Business Days spent in Production | Contact Gooten if your order is in production longer than __ business days |
|
Accessories - General |
97% | 3% | 0% | 10 |
|
Accessories - Totes & Bags |
98% | 7% | 1% | 10 |
|
Apparel - All Over Print |
100% | 0% | 0% | 7 |
|
Apparel - DTG |
99% | 1% | 0% | 12 |
|
Cards |
100% | 0% | 0% | 7 |
|
Drinkware - Mugs |
98% | 2% | 0% | 10 |
|
Drinkware - Other |
90% | 10% | 0% | 12 |
|
Home Decor - General |
98% | 2% | 0% | 7 |
|
Home Decor - Holiday |
79% | 21% | 0% | 10 |
|
Home Decor - Office Supplies |
100% | 0% | 0% | 7 |
|
Kids & Baby |
86% | 12% | 2% | 12 |
|
Minky Blankets |
98% | 2% | 0% | 10 |
| Pets | 100% | 0% | 0% | 10 |
|
Phone Cases |
91% | 9% | 0% | 6 |
|
Prints |
100% | 0% | 0% | 5 |
|
Wall Art & Canvas Prints |
100% | 0% | 0% | 7 |
Shipping Timeframes
Gooten is working daily with our shipping providers to continuously monitor timelines and optimize as best as possible. Shipping times can vary for both products and variants. Variances in shipping times can occur due to the following scenarios:
- Increase in overall shipping times during the holiday peak season.
- International orders with limited tracking as they go through customs and being shipped by sea/air.
- USPS orders requiring extra days during sorting.
The percentages displayed in the table are the percentage of orders at the specific stage/number of days in transit. The table below applies to standard shipping from the US to the US and the date ranges for the data are trailing 2-weeks as of 10/28/2020
| Product Category |
0-6 Business Days spent in Transit |
7-9 Business Days spent in Transit | 9+ Business Days spent in Transit | Contact Gooten if your order is in transit longer than __ business days |
|
Accessories - General |
99% | 1% | 0% | 12 |
|
Accessories - Totes & Bags |
99% | 1% | 0% | 12 |
|
Apparel - All Over Print |
100% | 0% | 0% | 12 |
|
Apparel - DTG |
97% | 2% | 1% | 12 |
|
Cards |
100% | 0% | 0% | 12 |
|
Drinkware - Mugs |
97% | 2% | 1% | 12 |
|
Drinkware - Other |
98% | 1% | 1% | 12 |
|
Embroidery |
100% | 0% | 0% | 12 |
|
Home Decor - General |
98% | 2% | 0% | 12 |
|
Home Decor - Holiday |
100% | 0% | 0% | 12 |
|
Home Decor - Office Supplies |
97% | 2% | 1% | 12 |
|
Kids & Baby |
100% | 0% | 0% | 12 |
|
Minky Blankets |
100% | 0% | 0% | 12 |
| Pets | 100% | 0% | 0% | 12 |
|
Phone Cases |
100% | 0% | 0% | 12 |
|
Prints |
96% | 3% | 1% | 12 |
|
Wall Art & Canvas Prints |
98% | 1% | 1% | 12 |
Shipping Transit Times
For orders that are in transit for less than the stated timeframes, do not contact our support team. If you have orders in transit for longer than the timeframes listed below, please contact our support team at Gooten.
| Shipping method | Maximum Shipping/Transit times |
| US Standard | Allow up to 12 business days from the ship date |
| US Expedited | Allow up to 6 business days from the ship date |
| US Overnight | Allow up to 4 business days from the ship date |
| Canada Standard | Allow up to 21 business days from the ship date |
| Canada Expedited | Allow up to 16 business days from the ship date |
| Canada Overnight | Allow up to 4 business days from the ship date |
| International Standard | Allow up to 30 business days from the ship date |
| International Expedited | Allow up to 21 business days from the ship date |
Shipping Delay Updates
Shipping delays may occur during the holiday season due to the current economic climate for the major shipping carriers. We recommend you to keep up-to-date with the latest news from the major carriers to understand any shipping and delay expectations.
| Carrier | Status Update Page |
| UPS | UPS Status Updates |
| FedEx | FedEx Status Updates |
| DHL | DHL Status Updates |
| USPS | USPS Status Updates |